IT Services >> Server Management | Cloud Computing | Desktop Support | Assets Management

 

Desktop Support

As the technology landscape continually evolves it can be costly and complex to sustain the skills required to meet your ever-changing needs in-house. More and more organisations are choosing to outsource their IT requirements and Tech Support, allowing them to focus on their core business and competitive differentiation, rather than manage their own Tech Support.

Services that we offer:

  • On-going computer maintenance
  • Daily IT Support
  • Computer parts replacement
  • Outsourced Help Desk/Service Desk
  • PCs standardisation
  • Printer installation and troubleshooting
  • Software problem troubleshooting

Skytech believes in promoting quality over quantity, and customer service over process we are different because we:

  • Take a collaborative approach to Incident Management. This fosters a learning culture so client issues are resolved rapidly compared to process intensive and out-dated escalation models.
  • Employ state-of-the-art Help Desk/Service Desk technology and ITIL based system, we strive to deliver efficient desktop/IT support and management.